One platform. Your workflow.
We didn't build a different product for every operation. We built one platform where the workflow itself is configurable, so a tow truck, a shuttle, and a patrol team don't have to pretend they work the same way.
Your job states, not ours
Every site defines the stages a job moves through. These aren't mockups. This is how the workflow engine is actually configured.
Four dials, every industry
The same four mechanisms adapt RouteIQ to any operation below.
Workflow states
Name the stages after the words your team actually uses on the radio. Underneath, five fixed lifecycle phases keep notifications and automations working no matter what you call things.
Custom fields
Attach the data your industry needs to jobs, workers, and stops: vehicle make and model, biohazard certification, number of flights of stairs.
Service types & pricing
Standard vs. express, sedan vs. wheelchair van. Define your catalog with its own pricing and handling requirements.
Requirement matching
Tag jobs with what they need and workers with what they have. A hazmat job only ever reaches a hazmat-certified driver.
How teams run on RouteIQ
Same platform, very different days.
Delivery Services
Food, grocery, and last-mile packages, where every customer is watching the clock.
- Optimized stop sequences fit more drops into every shift.
- Live ETAs and automatic notifications absorb the "where's my order?" calls.
- Location history settles delivery disputes with the actual GPS trace.
Courier & Messenger
Time-sensitive documents and parcels, where the deadline is the product.
- Express and standard service types carry their own pricing and handling rules.
- Urgent pickups drop into existing routes without derailing the day.
- Statuses, timestamps, and location history form a verifiable chain of custody.
Field Services
HVAC, plumbing, appliance repair. Appointment windows you have to hit.
- Realistic routes mean technicians arrive inside the window you promised.
- See instantly which tech can absorb a same-day call.
- Custom fields hold the job's specifics: equipment model, gate code, site contact.
Taxi & Passenger Transport
Rides assigned in seconds, with states that match how dispatch actually talks.
- Nearest-driver assignment cuts pickup times.
- Workflow states like "arriving" and "on scene", because "in transit" isn't how taxis talk.
- Trip history and route playback resolve fare disputes in minutes.
Shuttle & Bus Operations
School routes, private buses, minibuses, campus shuttles, and employee transport.
- Build recurring routes with pickup windows, stop order, vehicle capacity, and driver assignment.
- Live vehicle tracking keeps dispatch, customers, and families updated without another phone call.
- Custom fields hold passenger lists, route notes, accessibility needs, and site-specific instructions.
Towing & Roadside
Someone is stranded on the shoulder. Response time is the whole game.
- Dispatch the closest capable truck. Flatbed vs. wrecker is enforced by requirement tags.
- Custom fields capture the vehicle's make, model, and condition before the truck rolls.
- Timestamps and trip logs document response times for motor clubs and insurers.
Private Security & Incident Response
Guard dispatch, mobile patrols, campus security, facility response, and incident teams.
- Assign the closest qualified guard or patrol unit by site, zone, shift, or incident type.
- Track response, arrival, resolution, photos, notes, and handoff details on the same job record.
- Route history and append-only activity logs give supervisors a clear record after the shift.
Medical Transport (NEMT)
Passengers who depend on you to make their appointments, every single time.
- Plan pickups backwards from appointment times, not forwards from convenience.
- Wheelchair-accessible vehicles match automatically to the riders who need them.
- Trip logs and an append-only audit trail support compliance and clean billing.
Don't see your industry?
If your work involves jobs, vehicles, and people in the field, the same four dials probably fit it. Tell us what you move and we'll tell you honestly whether RouteIQ is a match.