Four kinds of people use dispatch software. We built RouteIQ for all of them.
The dispatcher running the board, the driver in the truck, the customer waiting at the door, and the developer wiring it into everything else. Here's what each of them gets.
Run the whole day from one board
Assign work in seconds, see your fleet live, and catch problems on the map before they become angry phone calls.
Smart assignment
Auto-assign jobs to the nearest available driver, or drag them onto routes yourself. Requirement tags like hazmat certification, vehicle class, and lift gate are enforced automatically, so the wrong truck never gets the job.
Live map & ETAs
Every driver, every job, one map. Planned ETAs are set when you build the route; real-time ETAs update from driver positions every 15 seconds after that. Mapping runs on multiple providers behind one abstraction, so accuracy never hinges on a single vendor.
Zones & teams
Group drivers into teams, carve your territory into zones, and dispatch by either. Bulk-assign a day's work to a team in one action.
Built-in chat & calls
Message a driver or a team channel, or jump on a voice or video call. It all happens inside the product, with the job context right there.
Reporting that answers questions
Jobs completed this month, broken down by week, compared to last month. Analytics is a first-class system in RouteIQ, not an afterthought.
Service types & pricing
Standard vs. express, fragile vs. bulk. Define your service catalog with its own pricing and handling rules.
A clean app that respects their day
Drivers see their work (stops, details, navigation) and nothing they don't need. Less app-wrangling, more driving.
The day, stop by stop
Each route is laid out as an ordered list of stops, with the actions required at each one: pick up, drop off, collect a signature, take a photo.
Status updates that flow back
One tap moves a job through its states. Dispatch sees it instantly; customers get notified when it matters.
Earnings they can see
Commission rules run automatically when a job completes and payment clears. Drivers see what they earned, per job, without asking.
Push notifications
New assignments and changes arrive as push notifications, not as a call drivers have to pull over to take.
Ask the assistant
Drivers can text questions about their own day, like "what's my next stop?", and get answers scoped to exactly what their role allows.
Profile & credentials
Licenses, certifications, and vehicle details live on the worker profile and feed directly into the work each driver can be assigned.
They always know what's happening
The "where is my driver?" call disappears when the answer is already in your customers' hands.
Accurate arrival times
ETAs come from live driver positions and are recalculated continuously, not guessed once at booking time.
Notified at the right moments
SMS, email, or push when the job is booked, when the driver is close, and when it's done. Orchestrated, throttled, never spammy.
A live tracker in your brand
Active jobs get a live tracking page customers open straight from their notification: driver position, ETA, and status. Customize it to carry your branding, not ours.
A customer portal
Customers get their own portal to place requests, follow what's in flight, and review past orders, scoped to their own account.
Saved details & payment methods
Customer records keep addresses and payment methods on file (via Stripe), so repeat bookings take seconds.
When someone asks for proof
Disputes, chargebacks, motor club audits, billing reviews. RouteIQ keeps the receipts so the answer is a lookup, not an argument.
Proof of delivery, attached to the job
Signatures and photos are captured as stop actions and stored on the job itself. When a customer says it never arrived, the evidence is one click from the job record.
The route actually driven
Every GPS ping is recorded and queryable. Replay the route a driver really took, with timestamps, and compare it to the plan. Disputes end at the playback.
An append-only audit trail
Who changed what, when, and what it looked like before. Nothing is editable after the fact, which is exactly what an auditor wants to hear.
The records your industry asks for
Response-time logs for motor clubs, trip documentation for NEMT billing, chain of custody for couriers. The data is already there because the work ran through RouteIQ.
Wire it into anything
RouteIQ's own dashboard is built on the same API you get. If we can build on it, so can you.
REST API with an OpenAPI 3.0 spec
Every capability is an endpoint. Generate typed clients from the spec instead of hand-writing them.
Webhooks with retries
Subscribe to events and receive them through a queue-based delivery system that retries on failure, so updates don't go missing.
Custom fields on anything
Attach your own structured data to jobs, workers, and stops (biohazard cert level, flights of stairs, vehicle make) without waiting on us to add a column.
Configurable workflows
Define job, stop, and route states per site. Underneath, five fixed lifecycle phases keep automations stable no matter what you name them.
Integrations, encrypted
Stripe, Twilio, Slack, Mailgun, Firebase, LiveKit. Each one is configured per site, with credentials encrypted field by field at rest.
Multi-site organizations
Run multiple locations or brands under one organization, each with its own settings, workflows, and integrations.
See it with your own jobs
The fastest way to evaluate RouteIQ is to run a day of your real work through it. Ask for early access and we'll get you set up. Or browse the complete feature list first.