Features
The features small fleets usually get charged extra for are included
RouteIQ includes optimization, proof, geofencing, the driver app, customer tracking, the AI assistant, and the API on every plan. Pricing changes with completed work, not with access to basic tools.
Every feature on every plan
Optimization, proof, geofencing, AI assistant, branded tracking, and customer portal.
Unlimited users
Add drivers and dispatchers without turning each new login into another software charge.
Driver app included
Assignments, navigation, proof capture, status updates, and earnings.
API from day one
REST API and webhooks are available from the Free plan.
Bring your own providers
Maps, SMS, AI, email, calls, and payments can run through your accounts at provider rates.
Your workflow language
Name job states the way your team does: on scene, loaded, impounded, delivered, or your own terms.
Capabilities worth comparing
An AI assistant built in
Ask questions over SMS or WhatsApp and get answers from live dispatch data. Claude is the default, with bring-your-own-model support.
Driver earnings, automated
Set commission rules once; RouteIQ calculates driver earnings as jobs complete.
Chat and calls built in
Team chat, dispatcher-driver DMs, voice, and video live inside the dispatch workflow.
Your own workflow states
Name your own job stages, then define which transitions and notifications belong to each one.
Truck-aware routing
Use vehicle height, weight, axle, and cargo limits in routing decisions.
The API is never paywalled
The same REST API and webhook system is available on Free and paid plans.
The apps
| Feature | What it does |
|---|---|
| Dispatch dashboard | The whole operation in a browser: jobs, routes, live map, chat, reports. |
| Driver app | iOS and Android. Stops, navigation, status updates, proof capture, earnings. |
| Customer portal | Customers place requests, track orders, and pay. |
| Branded tracking page | A live map customers open from their notification, in your brand, no login. |
| Shareable tracking links | Text anyone a job's live link. |
Dispatch & planning
| Feature | What it does |
|---|---|
| Eight assignment modes | Manual, opt-in offers, nearest-driver, job pool, round-robin, load-balanced, zone-restricted, and team-restricted. |
| ETA preview | See a candidate driver's predicted ETA before you assign. |
| Bulk job import | Create jobs one at a time, in bulk, or via the API. Cancel in bulk too. |
| Multi-stop jobs | Pickup, dropoff, waypoint, and return stops on one job. |
| Route optimization | Reorders stops for time or distance, honoring time windows and interleaving stops across jobs. |
| Bulk dispatch with clustering | Distribute a day's jobs across a team, grouped geographically. |
| Multiple routes per driver | AM and PM shifts, or capacity-limited route buckets. |
| Full route editing | Drag-and-drop reordering, merge, split, and reassign between drivers. |
Drivers & schedules
| Feature | What it does |
|---|---|
| Driver schedules | Weekly availability templates, plus one-off overrides for vacations, sick days, and extra shifts. |
| Smart availability | Connectivity and dispatch availability tracked separately; stale GPS flags drivers offline automatically. |
| Teams | Named groups for dispatch, bulk assignment, and reporting. |
| Driver performance | Ratings with notes, jobs-completed, on-time, and completion-rate metrics, and leaderboards. |
| Invite links | Add a worker by link; they set a password and go. |
| Multi-role workers | One user can be a driver at one site and a dispatcher at another. |
| Worker credentials | Licenses and certifications on the profile, enforced at assignment. |
Vehicles
| Feature | What it does |
|---|---|
| Fleet & personal vehicles | Track company vehicles and driver-owned vehicles with the right site and worker visibility. |
| Custom vehicle types | Define the vehicle types your operation uses: bikes, vans, flatbeds, wheelchair vans, or something else. |
| Truck-aware routing | Weight, height, axle, and cargo specs feed directly into route calculations. |
| Registration & insurance tracking | Expiration dates for registration, insurance, and inspection. |
Tracking, maps & zones
| Feature | What it does |
|---|---|
| Live GPS tracking | Every driver on one map, with speed, bearing, battery, and signal telemetry. |
| Location history | Replay the routes drivers actually took, with timestamps and per-location dwell times. |
| Geofences | Polygons, circles, and route corridors with real-time entry, exit, and dwell alerts. Imports GeoJSON. |
| Zones & banned areas | Zones drive dispatch and pricing; banned zones block job creation unless a dispatcher overrides. |
| Live ETAs | Planned at booking, recalculated as drivers move, with time- and distance-based alert rules. |
| Address tools | Geocoding, autocomplete, and a deduplicated address book. |
| Maps included | Open-source routing built in across Europe and the Americas; works with zero provider keys. Use a supported third-party mapping integration for other regions. |
Customers & communication
| Feature | What it does |
|---|---|
| Customer records | Profiles, address book, order history, and ratings. |
| Saved payment methods | Cards on file via Stripe, with a default per customer. |
| Built-in chat | Team channels and dispatcher-driver DMs, with read receipts. |
| Voice, video & streams | Built-in calls, plus live video ingest from dashcams and fixed cameras. |
| Deduplicated notifications | Send push, SMS, email, and Slack updates from your own providers, with duplicate sends suppressed. |
Pricing, payments & earnings
| Feature | What it does |
|---|---|
| Quotes & estimates | Priced breakdowns before booking, multiple service types side by side. |
| Component pricing rules | Base fee, per-mile, per-minute, per-stop, wait time, and service fees, with rule priorities. |
| Conditional & surge pricing | Rates by zone pair, time of day, weekday, vehicle, season, or demand. |
| Payments from booking to completion | Authorize at booking, capture at completion; cash on delivery and POS recorded; statuses and refunds tracked. |
| Stripe Connect | Payment processing under your own Stripe account. |
| Cancellation fees | Configurable fees for canceled jobs. |
| Automatic driver earnings | Commissions from base, distance, time, per-stop, and percentage components, with per-driver overrides, min/max clamps, and tips included. |
Proof & compliance
| Feature | What it does |
|---|---|
| Proof at the stop | Capture photos, signatures, barcode scans, and custom forms at the stop. |
| Required stop actions | Define what must happen at each stop; the stop can't complete until it does. |
| Attachments everywhere | Files on jobs, messages, and worker profiles. |
| Dispatch history | Every offer, acceptance, decline, and reassignment in an append-only log. |
| Append-only audit log | Who changed what, when, with before-and-after snapshots and field-level diffs. |
Customization
| Feature | What it does |
|---|---|
| Custom workflows | Your own job, stop, and route states on five fixed lifecycle phases, with guarded transitions and per-state notifications. |
| Custom fields | Text, number, date, checkbox, and selects on workers, vehicles, jobs, and stops. |
| Requirement matching | Tag jobs and workers; a hazmat job only ever reaches a hazmat-certified driver. |
| Service types and handling rules | Define service types such as standard, express, or fragile, then attach the fields, pricing, and stop requirements they need. |
| Site settings | Locale, timezone, currency, units, and formats per site. |
Developers & integrations
| Feature | What it does |
|---|---|
| REST API | RouteIQ exposes product capabilities through a REST API documented with OpenAPI 3.0, using applications and scoped keys. |
| Webhooks | Filtered events, HMAC-signed, retried with backoff. |
| Reporting API | Jobs, workers, customers, and payments analytics, query-ready. |
| First-class integrations | Twilio SMS & WhatsApp, Mailgun, Firebase push, LiveKit, Slack, Stripe. |
| Multi-provider maps | Use HERE, Google, or another supported map provider without changing dispatch workflows. |
| Encrypted credentials | Integration secrets encrypted field by field at rest. |
AI assistant
| Feature | What it does |
|---|---|
| Ask dispatch questions by text | Ask questions over SMS or WhatsApp and get answers from live RouteIQ data across jobs, routes, customers, and payments. |
| In-app assistant | Use an assistant thread inside RouteIQ chat next to your team channels. |
| For dispatchers and admins | Ask about jobs, routes, drivers, customers, and payments across your site. |
| Bring your own model | Claude is the default. You can run AI through your own provider account at provider rates, or configure another supported provider. |
Platform & admin
| Feature | What it does |
|---|---|
| Self-service signup | Organization, site, and admin user in one flow, seeded with industry defaults for courier, delivery, taxi, or towing. |
| Organizations & sites | One organization holds many sites: separate locations or brands, each run independently. |
| Independent site setup | Every site has its own workflows, pricing, service types, zones, and integrations. |
| One login across sites | A user keeps one login while holding different roles at different sites. |
| Analytics | Jobs, drivers, customers, and payments: counts, durations, and trends over time. |
| Import and export your data | Bulk import and export workers and customers so setup starts with your real records. |
| No data expiry | Jobs, GPS history, and audit logs stay, on every plan. |
See the feature list in the product
Everything listed here is part of the current RouteIQ product.