Set up the complex parts with confidence.
Practical, step-by-step instructions for integrations and workflows that need more than a tooltip.
Learn how RouteIQ's core workflows fit together, configure the workspace, and connect supported services with practical setup, verification, and troubleshooting.
Learn RouteIQ's operating model first
Understand how work is structured, then see how it reaches the people responsible for completing it.
Plan work and keep everyone informed
Jobs, stops, and routes
Understand how customer work becomes ordered stops on a driver's route, and how each status changes as the work is completed.
Read the guide → OperationsDispatch jobs and routes
Assign jobs directly, dispatch a planned route, send work to teams or drivers, and choose an automatic dispatch strategy.
Read the guide → NotificationsChoose the right notification
Compare job-state, ETA, and geofence notifications, then choose recipients, channels, and message templates.
Read the guide →Shape the workspace around your operation
Manage organizations and sites
Separate company ownership from each operating workspace, its URL, users, data, and localization settings.
Read the guide → Job configurationConfigure job behavior
Connect options, service types, workflows, and stop actions to eligibility, pricing, progress, and proof of work.
Read the guide → TerritoryCreate and import zones
Draw or import boundaries, resolve overlaps, and use zones for serviceability, teams, pricing, and notifications.
Read the guide → Pricing & paySet pricing and earning rules
Build customer charges and calculate auditable driver pay with independent, component-based rules.
Read the guide →Give customers and drivers the right experience
Set up the Customer App
Apply your brand, share the customer link, company code, or QR, and help customers request and manage work.
Read the guide → Customer trackingShare the tracking page
Brand the public tracker, copy a job's secure tracking link, and embed live progress on your own site.
Read the guide → Driver appGet drivers working in the app
Create a driver account, install the mobile app, enable live location, and complete routes, stops, and proof of delivery.
Read the guide →Maps, search, and route calculations
Set up Google Maps
Create and secure a Google Maps Platform key, choose the right APIs, and connect it to RouteIQ's mapping features.
Read the guide → Mapping integrationSet up HERE Maps
Create a HERE API key and choose which routing, sequencing, matrix, and geocoding operations it should power.
Read the guide → Mapping integrationSet up Mapbox
Create a scoped access token and assign Mapbox routing, matrix, autocomplete, and geocoding operations.
Read the guide →Messages, email, and notifications
Set up Twilio
Connect a Twilio account and phone number for outbound SMS, inbound replies, and optional WhatsApp templates.
Read the guide → SMS integrationSet up Telnyx
Configure a Telnyx API key, messaging profile, phone number, and webhook verification key.
Read the guide → Email integrationSet up Mailgun
Verify a sending domain, retrieve a private API key, and choose the sender RouteIQ uses for transactional email.
Read the guide → Notification integrationSet up Slack
Create and install a Slack app, copy its bot token, and choose the default channel for RouteIQ notifications.
Read the guide →Payments, AI, and live communications
Set up Stripe
Complete RouteIQ's Stripe Connect onboarding so your site can accept card payments and receive payouts.
Read the guide → AI integrationSet up Anthropic
Create an Anthropic API key and select the Claude model RouteIQ should use for AI-powered queries.
Read the guide → Streaming integrationSet up LiveKit
Create a LiveKit project and connect its server URL, API key, and secret for real-time audio and video.
Read the guide →Provider pricing, quotas, and account requirements can change. Each guide links to the provider's current official documentation.
Tell us where you got stuck.
Tell us which integration you are configuring and where the setup stopped.