Courier bookings and dispatch

Customers request pickups online. Your team assigns couriers, sends delivery updates, and collects proof of delivery.

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Online pickup requests

Customers sign in through your booking link to request a pickup and delivery. Your office can also enter the job, including times, instructions, and service options such as same-day or rush.

Courier assignment

Assign a job directly or group deliveries into a route. Match the courier and vehicle to the job’s requirements. Pickup instructions appear in the Driver App, along with any required scans, photos, or forms.

Setup guide
Inside RouteIQ · Job details
RouteIQ job editor showing a route map, pickup and drop-off stops, assigned driver, customer, and job status
Job details and courier assignment · Example screen

Delivery tracking

Customers open a tracking link to check delivery status and the latest ETA. No app or sign-in is needed. Set up notifications for the updates you want to send.

Proof of delivery

Require a photo, signature, scan, or form before the courier completes the stop. Customers can sign in to view the completed delivery and its proof.

Setup guide
Delivery tracking and proof · 22 seconds, no audio · Demo data
View example settings
Dashboard · Example settings
A photo required at drop-off, with a minimum of one image.
Required drop-off photo · Example settings

Questions

Do customers need an app?

No. Booking and tracking work in a browser. Customers sign in to request deliveries or view completed job records; tracking needs no sign-in.

Can I change the required delivery proof?

Yes. Choose the actions for pickup or drop-off. Changes apply to new stops; existing stops keep their original requirements.

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