See who's available. Send the right truck.
See on-duty operators and open jobs on one map. Compare response ETAs, send the right truck and equipment, and route each tow from the confirmed pickup to its destination.
Know which crew and truck can respond.
The dispatch board puts on-duty Driver App locations, current jobs, assigned vehicles, and ETAs together. Check availability and the candidate arrival time before sending a truck or recovery crew. Service zones can narrow the list to teams covering that call.
- PositionSee the latest shared driver location.
- WorkloadReview open jobs and current trips.
- Response ETACompare arrival estimates before assignment.
Make the highway call a complete dispatch brief.
Record the road, travel direction, nearest exit, vehicle and trailer, and access details confirmed by the caller. Add the needed equipment, then assign a truck or the whole recovery team. The job and stops reach the Driver App.
View real job notes
Route the urgent tow. Plan the next moves.
Assign a single tow and its pickup and drop-off stops join the driver’s route. Dispatch can review the trip estimate while the operator sees the ordered stops and instructions.
For scheduled shop or dealer transfers, group several jobs into a route. Preview time, distance, stop order, and warnings; apply an optimized order when useful, then save and assign the run.
Routing guide
Watch the response and keep the record.
Dispatch can follow job progress and updated ETAs. Share a tracking link with the caller, then require collection photos or a condition form and a signature or photos at handoff. Review the completed job and location history after the shift.
Questions
Can I use RouteIQ Dispatch Software with one truck?
Yes. Assign jobs to your own worker profile and truck, then use the Driver App on the job.
What about jump-starts and other roadside calls?
Set up separate service types and create single-location jobs in the Dashboard. Customer App bookings currently require both collection and destination.
Can routing account for heavy-truck limits?
Vehicle height, weight, axle, and cargo limits can inform routing when the selected provider supports them. Mapbox currently uses its standard driving profile for trucks, so check the active provider and route before dispatch. Map provider details
Can this replace recovery or impound software?
Use job notes, equipment requirements, and photos to dispatch and document a recovery. Specialized recovery costing and impound-yard inventory are separate workflows; tell us how your operation handles them .
Do I need my own booking app?
No. Use the branded web or mobile Customer App. Add its link or invitation banner to your website. White-labeling is also available. Ask about white-labeling